Contact the Nationwide Plan Administrator online at: https://cbpconnect.com
Customer Service: 888-352-3169
Direct Line: 727-725-7522
Mailing Address: Attention: Co-ordinated Benefit Plans, LLC
P.O. Box 26222
Tampa, FL 33623
Or E-mail your information to: NWTravClaims@cbpinsure.com, or Fax to: 800-560-6340
IMPORTANT: To facilitate prompt claims settlement, You will be asked to provide proof of Your loss. Therefore, be sure to obtain the following as applicable: 1.) For medical claims – detailed medical statements from treating physicians where and when the accident or Sickness occurred as well as receipts for medical services and supplies; 2.) For baggage and baggage delay claims – reports from parties responsible (i.e. airline, cruiseline, etc.) for loss, theft, damage or delay. Some claims may also require a police report. Please obtain receipts for lost or damaged items; 3.) For trip delay claims – a statement from party causing delay and receipts for expenses; 4.) For cancellation/interruption claims – Your travel invoice, the cancellation or interruption date, original unused tickets/vouchers, the travel organizer’s cancellation clause with regard to nonrefundable losses. You will also be asked to provide proof of payment.
How do I submit my claims?
Global Claims Administration
3195 Linwood Avenue, Suite 201
Cincinnati, OH 45208
Claims@globalunderwriters.com *All attachments sent to the claims email must be in PDF format.
FAX: 513-533-9416
Fraud Statements:
For residents of Pennsylvania: Any person who knowingly and with intent to defraud any insurance company or other person files a statement of claim containing any materially false information or conceals for the purpose of misleading, information concerning any fact material thereto commits a fraudulent insurance act, which is a crime and subjects such person to criminal and civil penalties.
For residents of New York: Any person who knowingly and with intent to defraud any insurance company or other person files an application for insurance containing any materially false information, or conceals for the purpose of misleading, information concerning any fact material thereto, and any person who knowingly makes or knowingly assists, abets, solicits or conspires with another to make a false report of the theft, destruction, damage or conversion of any motor vehicle to a law enforcement agency, the department of motor vehicles or an insurance company commits a fraudulent insurance act, which is a crime, and shall also be subject to a civil penalty not to exceed five thousand dollars and the value of the subject motor vehicle or stated claim for each violation.
For residents of California: Any person who knowingly presents a false or fraudulent claim for the payment of a loss is guilty of a crime and may be subject to fines and confinement in state prison.
For residents of New Hampshire: Any person who, with a purpose to injure, defraud, or deceive any insurance company, files a statement of claim containing any false, incomplete, or misleading information is subject to prosecution and punishment for insurance fraud, as provided in RSA 638:20.
“We are so grateful that we had insurance and that it was with Global Underwriters. We live overseas, so we had never dealt with travel health insurance before, so I kept expecting there to be loopholes or some kind of catch. I called Global Claims Administration several times to make sure I understood our policy correctly - that basically everything would be covered - and now that I've gone through the EOBs, I can see that everything was covered, just like you said.”
Nadia (United Kingdom)
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